Refund policy

At Atlantic Oil Store, we value your satisfaction and want to ensure a seamless shopping experience for you. We have outlined our comprehensive return and refund policy below to address various scenarios and conditions:

Shipping Cost

Customers are responsible for covering the fixed shipping cost of 10 AED. Please note that the shipping cost is non-refundable, regardless of the reason for return or cancellation.

Refund Method

The refund will be issued by crediting the original credit card used for the initial purchase. Regrettably, we are unable to process refunds through alternative payment methods.

Cancellation and Refund Validity

To qualify for cancellation and subsequent refund, a request must be submitted within 24 hours of the original purchase. We are unable to process refund requests made after this specified time frame.

Product Eligibility

In order to be eligible for a refund, the product must be returned in its original, unopened, and unused condition. We cannot issue refunds for products that have been opened, used, damaged, or are not in their original packaging. We reserve the right to refuse refunds if these conditions are not met.

Damaged or Defective Products

In the event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We may require photo evidence of the damage or defect to facilitate the return and refund process. Our team will provide further instructions based on the specific situation.

Return Shipping

If a return is approved, the customer will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product. We cannot be held liable for any lost or damaged return shipments.

Important Note

Please note that this return and refund policy applies solely to purchases made on our website. For any additional questions or concerns regarding returns and refunds, please reach out to our dedicated customer support team, who will be happy to assist you. For further information, we recommend reviewing our complete Terms and Conditions, which provide more detailed guidelines and regulations regarding our policies. Thank you for choosing Atlantic Oil Store. We appreciate your trust and support!